FAQ
1. Are you trading company or manufacturer ?
Yes, we are direct factory. Welcome to visit our factory, and we have 12 years of experience at customized promotion gifts .
2.How to order?
Please just send us an inquiry by email or phone of what item you are intersted,
also let us know the quantity, size, etc. Our customer service representatives will
offer professional suggestion within 24 hours.
3.What is your Payment term?
30% deposit before production, 70% balance before shipment.
4.Is there quality control on all production lines?
Yes, all production lines will be equipped with a QC. 100% inspection before packing,Spot inspection before shipment.
5. Could you accept Sample order?
Yes, sample order is welcome.
6.What guarantee do I have that assures me I will get my order from you since I have to pay in advance?What happens if the products you shipped are wrong or poorly made?
We focused in Custom souvenirs & Promotional Gifts business since 2009.Not only having a strong production team to make sure of the high quality,but also a BSCI & SGS audited supplier. Besides, we accept Paypal or trade ASSURANCE which make your money safe.
Order process
1. What do you need to provide a quote?
Please kindly send us the drawing of your product. Details below should be included,
A.Materials B. Surface Finish C. Tolerance D. Quantity
2. How does the payment process work?
Payment terms are flexible for us in accordance with specific conditions. Generally we advise 50%TT deposit, balance be paid before shipment.
3. How do I know about the production?
We will double confirm your requirements and send you the sample before the mass production. During the mass production, we will keep you informed of any progress. Besides, we will do 100% quality inspection before shipment.
4. How do I know about the delivery?
We will inform you of the tracking number once we get it from shipping agent. Also we will keep updating the latest shipping information for you.
5. What will you do for after sales?
When our metal parts apply to your products, we will follow up and await your feedback.
Audited Supplier 
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